There are many possible reasons why your Arris modem might be dropping connections, including unstable connections, loose cable, outdated firmware, a bug problem, and weak WiFi strength. If you’re experiencing this issue, it’s important to check all of the potential causes and try to fix any problems before they become bigger problems. ..

Reasons For Arris Modem Dropping Connection

  1. The modem may be defective.
  2. The wiring in your home or office may be inadequate.
  3. There may be interference from other electronic devices in your home or office.
  4. There may be a problem with the cable or DSL service you are using. ..

The modem part of the computer is not working properly. The ethernet cable connected to the modem is not properly plugged in or broken. The internet speed from the ISP (Internet Service Provider) is slow. Any object (a thick wall, radio signal devices, other networks in the same house that operate in different bandwidths, etc) is blocking or interfering with the signal coming from the modem. Someone unauthorized is trying to enter the system forcefully. The firmware in the modem needs to be updated. There is congestion in the network either from the ISP or due to multiple devices being connected to the same modem.

If the modem is not placed within the range of the router, it may experience random disconnections.

Troubleshoot The Wired Connection

The Arris modem may be having intermittent connectivity issues. There are some simple fixes that can be done to help fix this issue.

To power cycle the modem, unplug all the wires from the modem and turn it off for a few seconds. Then plug back in.

If your Arris modem doesn’t seem to be connecting to the internet, it may be because there is a loose or broken connection. If you can’t fix the issue with power cycling the modem, you may need to check the ethernet wire that connects your Arris modem with your ISP.

To test if your wire is providing a proper connection, check the send/receive lights in your modem. For example, in the Arris SBG10 modem, if the LED keeps blinking it means there’s a loose wire. If the send/receive light is solid but the online LED is off, it means there’s a problem with cable signal levels. ..

If the cable signals are not within the acceptable range, it may cause the modem to disconnect randomly. You need to either perform a factory reset, power cycle or contact a professional to bring the signal levels within the acceptable range. The accepted downstream signal range is -15 dBmV to +15 dBmV.

To factory reset the modem, carefully insert a small, narrow wire (eg, the tip of a pen) into the reset switch hole. Then press and hold the switch for a few seconds. You should remember performing a factory reset will set the modem to its default setting, and any custom settings will be reset to the same. ..

Troubleshooting Methods For The Software

If you have an Arris modem, it may be causing intermittent connectivity. The Arris firmware updates are distributed to the service provider for testing, but after that you can download them on your device. If you’re not sure if your modem is affected, please check with your ISP to see if they distribute the firmware updates.

To download the latest firmware for your device, visit the manufacturer’s website. ..

To update your modem’s firmware, log in to your modem’s IP address from a web browser.Enter your username and password.Then go to Settings > Advanced > Administration > Firmware Update.If there is an available update, the firmware will be listed as an option.First, install the update.Then reboot your device. ..

If you are experiencing connectivity problems with your modem, it is likely that the new firmware has been installed and is causing the problem. You can set your modem to automatically update to the latest firmware whenever available by following these steps: ..

To check your modem’s security settings, log into your account and review the password, username, and other security settings. Make sure to set strong passwords and choose a unique SSID to help protect your connection from unauthorized access. ..

Conclusion

If you’re having trouble with your internet connection, there are a few things you can do to try and fix the problem. Some of the reasons your connection might be dropping can be fixed by following the instructions below. If your modem connection is still not restored, you can contact customer service at Arris’ toll-free number 1-877-466-8646 or through their social media sites. ..

Arris offers two years of warranty coverage on the technical and maintenance support of your modem, router, and connected devices. ..

A neighbour’s network can hinder wifi signals coming from modems.

To access Arris’ log-in page through a web browser, first, open a web browser. Then enter the IP address http://192.168.0.1. Hit enter. You will be directed to  Arris’ log-in page

The green light indicates that the connection is established and ok. If it keeps blinking then it means that the modem is being overused and needs to be plugged off. A red or yellow light means the modem has an unsuccessful connection with the internet.