If you recently ordered some product from B & H photo video but were disappointed with it, then you can return it within 30 days of your purchase. The 30-day return policy is applicable on both i.e goods bought from their online website as well as those brought from the store. Even for the products which you buy from their used department, the return policy is the same.
Introduction To The B&H Return Policy
-The item must be unused and in the same condition as when it was sold -The item must be in the original packaging -The item must have been used within 30 days of purchase -The item must be in a condition that is not covered by warranty or guarantee -The item must not have been used at an unauthorized location
If you received any additional free items with the product, please include those too in your package. If you don’t include the additional items while returning the product, then the company has the right to deduct your refund. The money charged in this case is equal to the retail price of that particular additional item.
If you have received a defective product from B&H, they offer the following services: If you have received a defective product from B&H, they offer to replace the product or refund your money. ..
All products must be sent back directly to the manufacturer for above-given services. The company, however, is not responsible if the manufacturer or the distributor fails to provide these services.
Initiating The Return Via Call
To return the goods bought from B&H photo and video, you need to call 800-221-5743. When you call this number, you will be connected to a representative who will give you an RMA.
The return merchandise authorization number (RMA) is a key element of the return process. You must remember this number if you want to process a return properly.
After you have removed all of the items from your product, place it in a package with the invoice and any additional items. The invoice should state your reason for returning the product. If you have received a defective product, mention that defect on the invoice. ..
Make sure to write the RMA number clearly on the packaging box. Address your package. ..
Ship the package. Make sure you use an insured carrier and a tracking number to make this shipment. It is important to know that B&H is not responsible for providing you a refund of the mailing fees when you make the return shipment. ..
Availing The Refund
After you have initiated the return, B&H will either exchange your product and replace it or you will be given back all the money that you paid during a purchase. The refund process will be the same as your payment method. It can be either by credit card or by check.
If You Have Purchased A Product Using Your Credit Card
B&H is refunding all payments made by credit card for products that are returned after B&H receives the product. It can take anywhere from 7 to 10 days for the refund to reflect in your credit statement. ..
If You Have Done The Payment Using A Check
If you have purchased a product using a check, then you will need to wait at least 10 business days for the refund check to be sent from B&H. ..
Conclusion
The B&H website offers two ways to return products bought from the store. The first way is by logging in to your guest/member account and the second way is by using the live chat function. The only condition is you must return the product within 30 days of your purchase to avail hassle-free refund irrespective of what return method you choose.
There is a 90-day part and labor warranty on all products that are purchased from B&H. This warranty covers the product for 90 days from the date of purchase.
You can only use the website or the phone number to process returns at B&H. ..
If you have placed an order and would like to return it, please visit the website and select ‘Order I’ve Placed’. Fill in the required details to start the return process.
B&H Photo and Video does not offer customer service outside of its normal business hours. ..
