If you lose your EE phone, this guide will help you to find a new one or to deal with the theft.
If you find out that your phone has been stolen or you have lost it somewhere, then there are chances you might get it by doing the following (if you are lucky):
Call/Text
When you get a phone lost, try calling from somebody else’s phone. In case you misplaced it, you will find it when it rings.
If someone picks up your phone, they may be able to answer it and return it if it is lost or stolen. If the phone is taken, there is no chance the thief will answer your call.
Locate
If you have a phone that supports tracking, you can use it to track your movements. This will help you stay aware of where you are and what you are doing.
If your phone is stolen, the thief will most likely turn it off in order to avoid being tracked. If you’ve left it somewhere, the thief may be unable to use it to commit crimes, since you can track its location. ..
Tracking steps for iOS users:
If you have an iPhone, sign in to your iCloud account and go to “Find My iPhone.” You can track the phone and make it ring if it’s lost or stolen. ..
Tracking steps for Android users:
Sign in to your Google account and go to – Find My DeviceTrack your phone and make it ring
If you have not received your order, please contact your Customer Service Executive.
If your screen is locked, the thief cannot get in. It is better to be safe than sorry, so make sure you change all your passwords so that no one else can enter it.
What to do on losing EE Phone
If you have lost your EE phone, you should call customer service. Their hours are Monday to Friday from 8am to 9pm, and on Saturday and Sunday from 8am to 8pm. ..
EE mobile provides a unique international call number for making calls to other mobile phones. This number is +44-7953-966-250.
Insurance Cover on EE Phones
If you have lost your EE phone, don’t feel discouraged. If you have bought their insurance plan (Damage Cover or Full Cover), you can get a replacement the next day.
If you have a problem with your product, please call their customer service number mentioned in the above section.
After you report your device stolen or lost, the police or security company will investigate to see if there is any evidence that the device was stolen or lost in the first place. If there is evidence that the device was stolen or lost, they may charge you with a crime.
The customer service will do the following once the receive your request:
Block your device and suspend the account so that no one can use itSend you a new SIM card (delivery charges payable) and provide you with a new, unused, or returnable device.
Conclusion
You should keep your mobile phone data and personal information safe and secure in the event that it is lost or stolen.
If you have insurance, you will get a replacement phone. Otherwise, you can block your phone to avoid its misuse by anyone. ..
If you lose your mobile device, all the personal data on it, like passwords and banking apps, is at risk. Losing the phone also means losing access to important documents and photos. ..
It is better to inform customer service right away to make your device non-usable by the person handling it at that time.
If you lose your EE phone, you can contact your service provider to get a new one.
They will ask you a few questions to check if you are the real owner of the device. You will have to wait for up to 24 hours to get it active again.
If you do not call customer service within the first 24 hours, your warranty may be void. ..
There are a few ways to keep your phone traceable. One way is to use a phone tracking app. Another way is to use a privacy-focused messaging app. And lastly, you can use a secure messaging service. ..
If you are not able to call customer service within 24 hours, you will be charged a $25.00 fee. ..
