Return Policy
If the product you purchased from Joss & Main does not meet your expectations, Joss & Main apply a standard 30-day return policy and you have the opportunity to return your electronic purchases up to 30 days from the date of purchase. However, you should note that any returns you make or intend to make should be returned in their original situation and with the original packaging. Generally, most items are allowed to be returned, while some items are not. Clearance items, personalize items, special orders, gift cards, bundled items at discounted rates, items you have already assembled and items marked “Non-Returnable” on the sale page can not be returned. Also, in most cases, the customer pays for return shipping. If an item is defective or does not meet your expectations as described in our Returns Policy document (found on this page), we will offer a full refund or exchange for the product(s) within 30 days of receipt of your order.
Returns By Mail
If you have any questions about returning a product, please contact our customer service at 1-800-829-9227.
Some Exceptions
If you have a product that you want to return, there are a few things to keep in mind. First, most products have a 30-day return period, but some do not. For example, beds have a 100-day return period and wedding items must be returned within 90 days of purchase. Second, the return period for products purchased during the Christmas sale is extended until January 31. This means that if you are going to return such products, make sure to do so before the end of the sale. Finally, always check with your retailer before returning any product because they may have special policies in place.
Refund Stage At The End Of Return Process
Joss & Main will first evaluate the product you return for quality, after the product is evaluated for quality, they will begin to process your return and you will receive a confirmation via e-mail. You should also know that you will receive your refund based on whatever your original payment method was. It may take up to 2 weeks on average for Joss & Main to send you your refund depending on your payment method. Furthermore, when we look carefully at the repayment types, we can say that your refund can be processed in 3 days with Credit card, instantly for Cash, and in 1 day for Gift Card.
Conclusion
Joss & Main offers a return policy for its customers who want to return their product. This return policy has a limit of 30 days in general, and by providing it, a refund can be obtained. However, there are some exceptions to this. Furthermore, in person returns are not available under this retail umbrella. Returns are processed only via e-mail. In addition, unless there is a problem caused by Joss & Main, the shipping fee is borne by the consumer.
Freqruently Asked Questions
A: Joss & Main customer service can be contacted by calling 1-800-JOSS or by visiting their website at www.jossandmain.com. ..
If you want to call, the company offers a free number to do so. ..
A: You can change your refund method by visiting the My Account page and clicking on the Change Method link. ..
Customers have the option to change their refund method before returning their product. ..
If you receive a defective product, you have the right to return it for a full refund.
If you receive a product that is not what was described on the website, please notify Joss & Main within 48 hours of delivery and they will issue you a full refund. ..
A: Shipping and delivery charges will not be covered.
Shipping and delivery charges are only covered if the return is due to an error by Joss & Main. However, in other cases other than this, there is no such thing as meeting any delivery charges.
