Lowes has a unique returns and refund policy for each of its store outlets. Except for approved returns, all sales are final and non-refundable. If you want to return a product and get a refund, you must do it at the same store or outlet where you bought it. You must provide a valid receipt with your authorized return to receive a refund or in-store credit. ..
How to get Lowes refund policy
Customers must meet certain conditions to receive a refund. These conditions may include meeting the purchase criteria, providing proof of purchase, and returning the product in its original condition. ..
If you have the original receipt from when you purchased the product, you will be exempt from the following: -The store may charge a sales tax if the product was purchased in a state with a sales tax. -The store may also charge an excise tax if the product was purchased in a state with an excise tax.
If you have evidence of purchase, you have 90 days to return the product and receive a refund, replacement product, or store credit. If you paid with a Lowe’s Business Account, Lowe’s Business Advantage, Lowe’s Advantage Card, or Lowes Business Rewards, you have 365 days from the purchase date to return the goods. Returns with a legitimate receipt of purchase will be replaced, reimbursed in cash, credited to your account, or reimbursed through in-store credit based on the payment method you used when you originally bought the product. If you have completed a purchase with a Lowes gift card, merchandise card, or in-store credit it will be returned as in-store credit. Debit card purchases will be returned in cash or reimbursed to the debit card which may take 2 weeks or more. ..
If you do not have the original receipt, you may be able to get a refund by contacting the store. ..
Lowe’s asks for official photo identification (state driver’s license, state ID card, or military ID). Lowes employs and monitors verification systems. Where permitted by legal rules, ID information or a phone number may be entered into Lowes’s systems. All refunds must be approved by the system. Lowe’s has the right to deny and restrict the number of returns allowed if a proper receipt is not provided.
What about online purchases?
The Lowes website has a 90-day return policy for online purchases.
Do not remove the original packaging. If the product came in a box, place the product in the box. Do not remove any packing material or labels. ..
To return a product purchased from Lowes, print out a return slip and use the shipping label that was included with the product. Additionally, some products come with prepaid parcel-shipped slips, so you can avoid additional fees when returning the product. ..
• Place the product (s) in a large, clear, plastic, zip-top bag. • Place the bag in a large, clear, plastic, zip-top bag. • Place the product (s) in a large, clear, plastic, zip-top bag.
If you have a Lowes account, we will contact you to confirm your receipt and process your refund. ..
Lowes returns items within 30 days of purchase, except for items that are defective. If an item is defective, Lowe’s will offer a full refund or exchange. In order to receive a refund or exchange, customers must provide proof of purchase and original receipt.
Lowes offers a 90-day return policy, but there are some exceptions. For example, if the item is defective and you have a full refund or exchange.
This policy applies to TVs, electronics, water heaters, air conditioners, liquid paint, highway trailers, and outdoor power equipment. These products must be returned within 30 days of purchase with evidence of purchase. Additionally, products bought during the holiday season must be returned prior to or on the day of the holiday.
Some Lowe’s products do not fall under the category of refundable products. They are as noted below: -Some items, such as tools and hardware, cannot be returned because they have been used or are no longer in stock. -Others, such as furniture and rugs, may only be returned if they are defective or if the customer has received a full refund on the item. ..
Labour and installation feesDelivery and/or Lowes.com shipping fees (unless caused due to a fault on Lowes’s side). Gift cards, refund cards, and merchandise cardsGift cards, Lowe’s, third-party cards, gift cards from a card issuer like Visa or Mastercard. Safety masks and other facial covers are no longer considered for return or replacement.
Conclusion
Lowes offers a broad return policy for customers who believe they bought a substandard or faulty product from one of their stores. Most customers can return their goods, whether they purchased online or in-store, for a refund if they do so within 90 days of the original purchase.
It is important to remember that Lowes has the right to decide whether or not to give you a refund for your purchase. If you have a complaint about your purchase, be sure to tell Lowes what happened and why you think your product was not as described.
