If you have purchased the products from a third party, then Microsoft will accept returns and exchanges for products up to 30 days after purchase or download. If you have purchased the products from a third party, then please contact them to initiate the return procedures. Make sure that all packaged software and games are sealed in their original packaging and that all accompanying accessories, manuals, and product keys are included when applying for a return. Sometimes opened products are also accepted that have a customer satisfaction warranty. If you have any questions about this policy or if you would like to discuss your return with someone at Microsoft, please contact us at 1-800-Microsoft-POWER (1-800-848-7277).
Non- Refundable Microsoft Products
Some of Microsoft’s products are not accepted for returns, refunds, or exchanges. The following items are not eligible for a return, refund, or exchange: ..
Books, movies, apps, TV shows, Subscriptions, Ram Products, Clearance items, Gift cards & subscription cards, and Personalized and customized products are all great ways to spend your free time. ..
These products purchased at Microsoft Store are non-refundable unless there is an offer or an applicable law that states you are eligible for a refund.
Microsoft surface return policy
If you are unhappy with your Microsoft Surface, you have 60 days to return it for a full refund. To be eligible for a return, your Surface must be in like-new condition, including all manuals and accessories. Make sure you use the original packaging. ..
Xbox Return Policy
Xbox game keys can be refunded within 14 days of purchase if you have not redeemed them. If you have not redeemed your Xbox game key, Microsoft will provide a window to do so.
Microsoft will automatically refund you if you purchase a pre-order and cancel it before the game release. You can return digital game gifts as well.
You must also make sure to return the purchase through the account that you used to make it. If you lose your login credentials, then you will have to contact financial institutions to demand a refund.
Whether you have played the game to its completion.
Whether you are within your rights to request a refund.
Whether the game is defective or not. ..
Refunds- A full refund will be given if the product is returned in its original condition and packaging. If the product is not returned in its original condition, a partial refund may be given.
Product conditions- The product must be unused and in the same condition as when it was sold. ..
When you have a playtime of two hours or more than that, you can’t make a request.
Since the game’s release, players have been able to request a refund only after 24 hours. ..
If you have a product or a product version by mistake, lost access to your account, suspect Microsoft made unauthorized charges to your account, or purchased content you already own or used the wrong account to make your purchase, then you may be able to request a refund.
How to request a return from Microsoft
- Log in to your Microsoft account and click on the “My Account” link.
- Click on the “Return Policy” tab.
- Scroll down to the bottom and click on the “Return products by mail” option.
- Enter your product number and email address in the fields below and click on the “Submit” button.
- Your products will be returned to you within a few days, depending on how quickly Microsoft processes your return request.
Microsoft is a software company that produces a wide range of products, including Windows, Office, and Xbox. ..
Please enter your username and password.
To view the order history for your account, please click on the order history button on your account page.
I would like to return my shirt.
Please click on the link below to request a return. Thank you for your interest in returning this product. ..
I returned to the United States after a year of travel in Europe. I wanted to see my family and friends again, and I wanted to learn more about my new country.
When you click on the “start a return” button, you will be taken to a page where you can enter your return information. ..
On the product page, locate the “Print Shipping Label” link on the right side of the product information box. Click on it to open a new window. In the new window, you will be prompted to enter your shipping information. Click on the “Print Shipping Label” button to generate a shipping label. ..
Print your shipping label and tape it to your package so that you can track your package’s progress.
If you do not see the Request a return link, please contact customer care to get help using the Get Help app.
When and how will Microsoft refund my purchase?
If Microsoft accepts your return request, it will issue a refund to your original payment method minus shipping and handling fees. The company usually takes three to five business days to process your request. Microsoft will credit your refund to the payment method you used during the purchase unless you opt for store credit.
Request what’s rightfully yours
Customers are increasingly turning to independent platforms to advocate for their rights. These platforms can provide a forum for filing complaints and claiming compensation if companies do wrong by the customer. ..
When using online services, be sure to be careful. If you feel like you are overpaying certain subscription services, cancel them immediately. If you want to test a subscription before you start paying money for it, don’t connect your credit card to the free trial page. You can sign up for free trials using various kinds of virtual cards. That way companies won’t be able to charge you auto-renewal fees because the cards have no funds.
A. Yes, Microsoft has a return policy for its products.
Microsoft Store is a great place to shop for new surfaces. With free shipping and extended free returns, you can get your purchase back or exchange it as soon as possible. Plus, the store has a variety of flexible financing options and remote learning options that will help you get the most out of your new surface.
A. You can return Microsoft Office products within 30 days of purchase for a full refund, minus the cost of shipping. ..
If you have an eligible Microsoft Office software application that you purchased from Microsoft Store online, you may be able to return it or exchange it for a different product. The process of returning or exchanging an office software application can take several days, but approval may be granted for a refund.
A. Microsoft does not offer refunds for subscriptions.
If you’re not seeing manage on your services and subscription page, or can’t cancel or turn off recurring billing, try to make sure you’re signed in with the same Microsoft account you used to purchase your subscription.
