-If the product has been used for less than 2 hours, then the refund policy is that it can be exchanged for a new product or a refund. -If the product has been used for more than 14 days, then the refund policy is that it cannot be exchanged for a new product or a refund. -If there are any technical issues with the product, then Steam will provide support through their website help.steampowered.com. The support process will vary depending on the issue and how it was reported to Steam.

Step-by-step instructions for online support:

For Games and Software:

 For Personal Account:

  • via the Steam Support website: steamsupport.com
  • by calling the customer service line at 1-800-Steam (1-800-853-3737)
  • through the use of a chat client, such as Discord, Telegram, or Line: steamcommunity.com/forums/app/5609609/steam_support

If you have Steam Support through the Help Wizard, you can access all of the features and services that Steam provides. This includes support for games, software, and hardware. You can also find information about how to fix problems with your game or software, or get help with resolving issues.

The Steam help wizard can help you with your Steam account issues. You can put in the keywords of your issue and find an appropriate solution through Steam’s computer-generated answers for the most commonly faced issues by regular Steam users.

The community help system on Steam is just as efficient as the Steam Support Search wizard. The community support consists of answers posted by other Steam users who face similar problems with their Steam services and give a regular update when their problems are resolved.

If you have any questions or concerns about Steam, our live chat service is here to help! We’re available 24/7, and our team is always happy to help.

Steam Support does not offer a live chat option, which leaves users with few options for resolving their problems. Employees at Steam claim that Valve employees and agents never chat with the public on their issues directly through a live chat, and the only way to access the help services from Steam is by using the help services available on the Steam Support help website. ..