Chanel Return Policy
To return a Chanel product, follow these simple steps:
- Call the customer service number on the back of the product.
- Tell them your name and order number.
- They will send you a return authorization number.
- Follow the instructions included with the return authorization number to return your product to Chanel.
Steps to return a product bought online
If you have an account on the website, you can access the return form from there. If you don’t have an account, fill out the form and send it along with your CHANEL parcel. You can also attach the prepaid mailing label to your return package.
Precautions to be taken while returning a product bought online
Chanel only allows the return of products that have been used. If the product has been opened, it will not be eligible for return.
If all these steps are followed and the conditions are met, then the buyer will be refunded including the delivery cost originally incurred. However, this does not apply for a case of a partial return.
Steps to return a product bought from a store
To return a product purchased in a CHANEL store, the product must be taken to a CHANEL store of your choice in the country of purchase. ..
Precautions to be taken while returning a product bought from a store
The product must be in its original state with the original documentation including:
- Sales receipt, tags attached, undamaged packaging, dust bag, and the care booklet from a CHANEL store.
- The product can be returned within 14 days from the date of purchase in the United States of America.
If all these conditions are met and all the steps are followed, the store may or may not initiate a refund depending upon the condition of the product and its packaging while it is being returned.
What if you cannot return an item from the original country of purchase?
If you cannot return the product within the original country of purchase, please contact CHANEL customer care for more information on their international return policy.
Which items are not eligible for return?
If you have an altered or sale item, it is not eligible for return. If you have a markdown item, it is not eligible for return.
How will your refunds be issued?
All refunds will be processed through the original payment method. Cash, debit card, and travelers check purchases will be refunded through check in the mail.
Mode of return
If you have bought a product online, you can return it by following the online return policy only. If you have bought a product from a store, you can return it by returning the product in its original condition and packaging.
Customer Care
If you have any trouble with your purchase, don’t hesitate to reach out to CHANEL Customer Care. You can email them, call them at 18005500005, or speak to a CHANEL Advisor live through their website.
Store Locator
If you have difficulty finding a CHANEL store nearby to return your product, you can use the Store Locator feature on the official website to find the closest store. ..
Yes, you can, provided you follow all the steps mentioned.
Chanel offers free exchanges and returns for all of its products.
If you purchase a Chanel product from a store, you have 14 days to return it. If you purchase the product online, you have a month to return it.
You can write a mail to their customer id or call them or chat with their Customer Advisor live through their website.
If your order is unused and in its original condition, we will refund you the purchase price. ..
No; Chanel bags cannot be returned online. You must follow the bought-from-store return policy to return them. ..
No, Chanel products are only eligible for return if all of the original documentation, including the purchase receipt, is included. ..
