Turo, an online rental platform, has a cancellation policy that states the procedure of cancelling a rental, the terms associated and what happens after cancelling a Turo rental using the website or the app. To know more about Turo cancellation, keep scrolling down this article.
The Turo Cancellation Policy
The Turo cancellation policy allows you to cancel a rental anytime. The policy is flexible and easy to follow. To cancel a rental, you can use the app and do it yourself.
If you find your car is dirty, not safe, or smelly, you can call the Turo customer service team to air your grievances. If this happens, you should not cancel the ride. ..
What Happens If You Cancel A Trip Outside The Free Period?
If you are a Turo guest and it happens, you may be able to cancel your trip without penalty, but please remember to message the host as soon as possible in order to avoid any inconvenience.
If you have booked a trip through the Turo website or the Turo app, and decide to cancel, Turo will issue a partial refund to you. ..
If your cancelled trip is longer than two days, Turo will refund you the trip price and the trip fee, minus one day’s trip price and the delivery fee. If your cancellation is within the free cancellation period, Turo will refund you the full amount of your cancelled trip and no additional fees.
What Happens When A Turo Host Cancels A Trip?
If a Turo host cancels a guest’s trip or fails to show up for the trip within 30 minutes of the trip starting time, Turo gives the guest a refund. The funds sent to the guest will be available for use for a maximum of 24 hours after the time of cancellation. A guest can use the refunded money to rebook a trip.
After the 24-hour cancellation deadline, Turo automatically issues a full refund to the guest. However, if you are a Turo guest and don’t wish to rebook a trip after cancellation, or you can’t wait 24 hours to get a refund from Turo, follow the cancellation instructions to request cancellation.
Can Turo Cancel Your Trip?
If you are not happy with your trip, or if the safety of the group is not meeting your expectations, you can always contact Turo and ask for a refund. Turo will also reach out to the host and send them a full refund.
Does Turo Charge You Extra Fee For Cancelling A Trip?
Turo does not charge extra fees for cancelling a trip. If you book a trip with Turo, you must pay the trip cost in advance. However, if by chance you decide to cancel the trip, the cancellation fees automatically come from the price you’ve paid for your trip.
If you miss the free cancellation window, you will have to pay a cancellation fee. ..
When Does Turo Waive Cancellation Fees?
If you cancel a trip within 24 hours of booking, Turo waives all cancellation fees. However, if you rebook the same trip with the same host within 24 hours of cancelling, you are not liable for cancellation fees. It is easy to rebook a trip with the same host if you already have funds in your account. Besides, cancellation funds are usually left in the app if you rebook a trip within 24 hours. ..
How To Cancel A Trip Using The Turo App
- Call your airline or travel agent.
- Explain your situation and ask for a refund or a change in itinerary.
- If you have purchased travel insurance, make sure to contact the company to see if they can help cover any costs associated with your trip cancellation. ..
To cancel a trip you’ve booked on the Turo app:
- Open the Turo app and click on the Turo tab.
- Select the trip you want to cancel.
- Click on the “Cancel” button next to the trip’s name.
- Provide a reason for your trip cancellation in the text field below.
- The trip will be marked as cancelled, but it will still be visible on your tab. ..
Conclusion
If you’re a Turo guest and decide to cancel your trip, you can do so through the Turo website or app. If you’re a host and decide to cancel your trip, you can do so through the Turo website or app.
After cancelling your trip, you can choose to wait for 24 hours to get a refund or initiate a refund immediately after cancellation.
Turo will not charge you extra cancellation fees. The trip price you paid will be used to pay the cancellation fees.
